Clerical Team Leader, Emergency Department

• Full Time | Fixed Term to October 2027
• Rostered Shifts Monday to Sunday
• Middlemore Hospital | South Auckland

Health New Zealand |TeWhatu Ora is firmly grounded in the principles ofTeTiritio Waitangi and is committed to building a health system that serves all New Zealanders.

The Opportunity

We are looking for an experienced and motivated Clerical Team Leader to join our dynamic and diverse Emergency Department at Middlemore Hospital.

This is an exciting opportunity to combine your leadership skills, administrative expertise, and passion for delivering exceptional service in one of New Zealand's busiest Emergency Departments.

As the Clerical Team Leader, you will play a pivotal role in supporting the day-to-day Operations of the Emergency Service. You will assist to lead and co-ordinate a team of Clerical staff, ensuring patients are accurately registered and admitted while providing high-quality administrative support to the ED Clinicians and healthcare teams.

This role is ideal for someone who has worked in the ED Clerical capacity and who thrives in a fast-paced environment, while enjoying leading people and is committed to delivering excellent patient and customer service.

This is a 40-hour per week fixed-term position through to October 2027, working across a 24/7 roster for morning, afternoon, night and weekend shifts.

About You

You should be a confident leader who remains calm under pressure, is able to communicate effectively while motivating your team members to achieve excellent outcomes.

You will bring:

• Previous clerical administration, healthcare administration, and/or frontline customer service experience;
• Demonstrated leadership or staff supervision experience;
• Strong organisational and workflow coordination skills;
• Excellent communication, interpersonal, and conflict resolution abilities;
• Hold high attention to detail with a commitment to quality standards;
• Resilience and adaptability while working in a busy and constantly changing Clinical environment;
• Hold compassion, professionalism and a patient-centred approach;
• A strong commitment to uphold confidentiality, privacy and patient safety

If you enjoy leading teams and making a meaningful contribution to patient care behind the scenes, we'd love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply:

To apply, all applications must be submitted through our online careers portal Careers in Auckland (East and South) | Careers. To review the position description please 'click here' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email Tangi.Namulauulu@TeWhatuOra.govt.nz

Closing Date: Tuesday 24 November, 2026