Planned Care Administrator

Health New Zealand | Te Whatu Ora – South Canterbury

Timaru Hospital

Permanent Full Time (1.0 FTE)

Inpatient Booking Office

Corporate Services

Help Deliver Timely Access to Care for the South Canterbury Community

Health New Zealand | Te Whatu Ora

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. The Planned Care Administrator is a key member of the Corporate Services team, supporting the delivery of planned care services within South Canterbury.

About the Role

We have an exciting opportunity for an organised and customer-focused Planned Care Administrator to join our Inpatient Booking Office team at Timaru Hospital.

As a key member of the team, you will support the daily management of inpatient and day-patient booking processes, helping to ensure patients receive timely access to planned care services. This role plays an important part in supporting compliance with Ministry of Health Elective Services Guidelines and achieving Elective Services Performance Indicator (ESPI) targets.

You will be responsible for a variety of administrative and data entry tasks, ensuring information is entered accurately and efficiently while supporting the coordination of patient booking processes. Working closely with administration and clinical teams, you will contribute to a positive patient experience through professional communication and exceptional customer service.

This is a rewarding opportunity for someone who enjoys working in a busy environment, values accuracy and organisation, and takes pride in supporting patient care behind the scenes.

About the Team / Service / Location

The Inpatient Booking Office plays a vital role in supporting planned care services across South Canterbury. Working collaboratively with clinical teams, administration staff, patients, and primary care providers, the team helps ensure patients move through their healthcare journey in a timely and efficient way.

Based in Timaru, South Canterbury offers an exceptional lifestyle with affordable housing, excellent schools, short commute times, and easy access to beaches, lakes, mountains, skiing, hiking, and cycling. It's the perfect place to build your career while enjoying genuine work-life balance.

About You

To be successful in this role, you will have:

• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• A high level of accuracy and attention to detail
• The ability to work effectively with minimal supervision while following established procedures and policies
• A collaborative approach and ability to build positive working relationships
• A genuine empathy and professional manner when working with patients, whānau, and colleagues
• Sound judgement and a commitment to delivering high-quality customer service
• The ability to adapt to changing priorities and embrace continuous improvement
• A commitment to Te Tiriti o Waitangi and improving equitable health outcomes for Māori

Desirable

• Strong administration and data entry experience
• Proficiency using Microsoft Word, Excel, Outlook, and Windows-based systems
• Previous experience working within a collaborative team environment
• Knowledge of healthcare or hospital systems and processes
• Experience problem-solving and working effectively in a busy administrative setting

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Salary Range

This role is covered by the terms and conditions of the relevant collective agreement and salary will be in accordance with the applicable pay scale and dependent on experience.

How to Apply

Please apply for this vacancy online via the Health NZ Careers website.

If you have any questions regarding this role, please contact Becky Allen at becky.allen2@tewhatuora.govt.nz.

If you are interested, please apply as soon as possible as we may commence recruitment before the closing date once suitable applications are received.