Fixed term Emergency Department Administrator

Fixed term Emergency Department Administrator

• Dunedin Hospital, Part time 0.8 FTE
• Fixed term until November 2027
• Salary between $73,476 - $76,551 per annum pro rata depending on previous experience

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Emergency Department Administrator helps keep the Dunedin Hospital Emergency Department running smoothly and efficiently. Working in a fast-paced 24/7 environment, you will provide high-quality reception and administrative support to patients, whānau and clinical teams.

Tasks include but are not limited to:

• Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required
• Confirm patient details and that patients are registered accurately in patient administration systems
• Check Patient eligibility criteria are checked, and further information is sought if necessary.
• Patients are accurately searched, registered, , and admitted within the PAS, supporting timely access to care
• Patient information is maintained accurately and updated in relevant patient management systems and clinical databases
• Chargeable patients are correctly identified and EFTPOS transactions are processed accurately
• Administrative support is provided to hospital services overnight and outside of regular working hours.
• Electronic and paper filing systems are reviewed, updated, set up, and maintained to store data and process documentation required for the role

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will have:

• At least two years previous administration experience along with two years of customer service experience
• A high degree of knowledge and use of Microsoft Office Suite
• The ability to work well in a team and foster good interpersonal relationships and a willingness to support and assist others
• A high level of confidentiality and protect the privacy of individuals when dealing with personal information
• High attention to detail
• Strong written and verbal communication skills

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal by 01 December 2026. If you have any questions about the role, please contact Mikayla Hamilton mikayla.hamilton@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.