Patient Pathway Coordinator

• Do you have outstanding customer service skills and an interest in healthcare administration?
• Would you like to use your coordination and data management skills to positively impact on the healthcare journey of people living in the greater Auckland region?
• Permanent, part-time position up to 24 hours per week.

Te whiwhinga mahi | The Opportunity

An exciting opportunity has arisen for experienced and motivated team player to join the Urology Service as our Patient Pathway Coordinator. This regional service is part of Surgical Services Directorate.

In this busy role, you will play a key role in coordinating all data sources surrounding patient care, waitlist management and Ministry of Health targets.

Were looking for someone able to take a wide overview and identify process improvements which may enable us to better serve our patients. Its fast paced work with lots of competing demands.

This is a permanent, part-time role (up to 24 hours per week), the hours are flexible. The role is based at Auckland City Hospital in Grafton, but may involve the occasional visit to our clinical centre at Greenlane Hospital.

Please click here for the Position Description.

Nga Pūkenga Motuhake | Important Skills
Ideally you will have database management experience, including the ability to interpret data. You will likely have relevant experience in a healthcare setting, or a similar customer service-related role. Great communication and a `can do attitude, are a must.

To be successful in this role, you will have the following:

• A minimum of 3 years experience working in a fast-paced, complex environment. Preference is for experience in a clinical setting, but we will consider other experience that is similar. You must be able to quickly understand medical terminology and clinical systems. An appreciation of the management and use of sensitive, private information is critical.
• Experience using databases, particularly in situations where data informs decision making.
• Demonstrated competence in MS applications and accurate data entry skills. Excellent Word, Excel and Power Point would be an asset.
• Strong analytical and problem-solving skills with the ability to build and maintain relationships.
• Demonstrated ability to juggle multiple priorities, with ease, and the confidence to manage the expectations of others. You must be able to manage your own time.
• Experience of improving processes, or ways of working, will set you apart.

Ko wai mātou | Our Organisation
We are Health New Zealand Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Childrens Hospital, located in central Auckland. We are part of Health NZ, the overarching organisation for New Zealands national health service. Health NZ leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.

We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

In this role, we can offer you:

• A fast paced, unique and rewarding work environment that provides a high level of job satisfaction, and is always interesting.
• An opportunity to grow both as a person and as an administrative professional while working with a very friendly team.
• Ownership of a particular area of the business, with the opportunity to make improvement and leave your mark on the way we do things.

He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here
We recognise there is more to life than mahi | work, we encourage a good work life balance and provide access to several services and benefits offering support whilst employed within Te Toka Tumai Auckland.


 

Me pēhea te tuku tono | How to apply
To express your interest,please click the `apply now button below and complete the on-line application, outlining your experience and motivation to apply to this role.

If you have any queries about accessibility, or technical issues with the online process, please contact Abdalla Elhennawi - Recruitment Administrator at abdalla.elhennawi@tewhatuora.govt.nz to discuss how we can best support your application.