Service Manager - Emergency and Medical Management

Service Manager - Emergency and Medical Management

Rotorua and Taupo Hospitals 

Permanent, fulltime (Monday to Friday)

If you are interested in hospital operational management, have good background in people management and are seeking a Rotorua-based position, this may be the role for you!

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Based in Rotorua, the role reports to the Group Director Operations and is responsible for the operational and financial performance of a group of services, ensuring the delivery of high quality services to meet patient care requirements, building service capability/sustainability, and meeting contractual and medico-legal obligations. 

In addition to managing the Emergency Department of both hospitals, the role also covers managing the Medical Management Unit (MMU), the Integrated Operations Centre (IOC), nursing agency, duty managers, the hospital telephonists, volunteers, and other similar functions. 

The successful candidate will work in partnership with Health New Zealand Te Whatu Ora - Lakes Service Managers and community stakeholders to ensure delivery of appropriate emergency services to the Rotorua and Taupo communities. The role is challenging, rewarding and well supported by a team of committed, passionate and professional reports, clinicians, colleagues and management. 

About the Team/Service/ Location

• Service Management of a group of hospital services within two busy hospitals
• Leading the Medical Management Unit (MMU) for our Senior Doctors and Resident Medical Officers, providing service managers with people management services around these two vital groups of staff
• Working in high performing hospitals that are focused on people, equity, culture and teamwork.
• A busy and challenging operational role in a supportive and respectful environment

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, free flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

The role will ideally suit someone with interest in operational hospital management and experience in human resources/people management who wishes to step into complex and challenging health management role. Key attributes include:

• Operational management experience (ideally in a health environment)
• A strong focus on performance and personal accountability
• Strong financial, budgetary and performance management skills
• Proven leadership skills in a relevant setting
• Resilience, and the ability to manage competing priorities and meet deadlines
• A strong commitment to customer service, quality improvement, risk management. 
• A strong commitment to Māori health and equity of outcomes
• A collaborative style with good networking and team-building skills
• High agility and embracing change
• The ability to form and maintain appropriate and effective relationship with medical staff.

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.