Service Booking Administrator - Gastroenterology

Service Booking Administrator - Gastroenterology

• Dunedin Hospital, permanent full time and fixed term part time roles available
• Salary Band between $76,705 - $79,925 –p.a prorata + KiwiSaver

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Service Booking Administrator helps keep the Gastroenterology outpatient and endoscopy services running smoothly by providing fast, accurate, and flexible booking and administrative support. The role includes booking appointments, managing waitlists, scheduling outpatient admissions and endoscopy lists, medical transcription tasks, and maintaining accurate up to date patient records within the patient administration systems. You'll work closely with other administrators, administration supervisor, and clinical teams to make sure clinics are scheduled and all patient requirements are met.

Tasks include but are not limited to:

• Referrals for the Gastroenterology & Bowel Screening Services are receipted
• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Patients are loaded to the waitlist in the patient administration management system, with surgery, admission and/or treatment dates added if known
• Requests for required tests or scans are forwarded to the appropriate department for action
• Patient waitlists are monitored, and cases exceeding Health New Zealand guidelines or Health Targets are escalated to clinicians or management
• Outpatient waitlist entries are closed upon completion of assigning the patient to an appointment

We have two opportunities available 1 permanent fulltime and 1 fixed term part time (32 hours per week) until 26/02/2027 – Please highlight in your cover letter which position/s you are applying for in your cover letter.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will:

• Have at least two years administration and customer service experience
• Hold knowledge of office systems and procedures
• Evidence of good literacy and numeracy skills
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Have a high standard of interpersonal communication skills, with the ability to effectively communicate verbally and in writing with a variety of people
• Work well in a team and foster good interpersonal relationships and a willingness to support and assist others. Be Respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Katie Procter at Katie.procter@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.