Administration Team Leader - Mental Health

Administration Team Leader - Mental Health

Adult Community Mental Health & Addictions 

Permanent Full-time (Monday to Friday)

Rotorua & Taupo

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an Administration Team Leader who is solutions-focused and possesses highly developed office management, organisational, and leadership skills to ensure the smooth and efficient operation of the administration teams supporting Adult Community Mental Health Services across Rotorua and Taupō.

Based in Rotorua, this role will require regular travel to Taupō as needed. In return, we offer a competitive salary, a varied and rewarding workload, and the opportunity to work alongside a dedicated team of passionate clinicians and administrators committed to delivering excellent mental health services.

As the Administration Team Leader, you will provide effective leadership and support to a team of eight (administrators, receptionists, and clinical typists), empowering them to deliver high-quality administrative services. There are five administrators in Rotorua and three administrators in Taupo. Working closely with the management team, you will help ensure service priorities are achieved and that systems and processes are implemented consistently across both sites.

This pivotal role is integral to the effective and seamless functioning of the Adult Community Mental Health Services administration team. You will work collaboratively with the Clinical Nurse Managers and wider leadership team to support service delivery and continuous improvement.

About the Team/Service/ Location

At Lakes MHAS, we embrace the principles of the model of care Te Ara Tauwhirotanga - Pathways that leads us to act with kindness and this is embedded into everything we do.

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience.

For more information on living and working in Rotorua and Taupo click here

About you

The successful person will be required to undertake duties associated with the administration of our service, primarily in the reception area. The administration front desk is at the forefront of all our client and visitor interactions and an excellent opportunity to enhance the patient experience. The role encompasses many different tasks with induction and training to assist in the development and enhancement of your skills and knowledge.

Your strengths will include:

• Working in a health environment with an understanding of service delivery.
• Excellent verbal and written communication, complemented by exceptional organisational skills.
• Strong administrative skills, including advanced MS Office suite.
• Ability to work under pressure, often with competing demands and deadlines.
• Keenness and general willingness to help out with a can-do attitude. 
• Proven leadership skills (leading through change - desireable)
• Organised, resilient and have the ability to walk alongside people wherever their journey.
• Solution-focused with highly development office management and organisation skills. 
• Effective time manager, with a demonstrated ability to prioritise forward plan, make sound decisions and use initiative.

Click here for Position Description

Click here for Collective Agreement (if applicable)

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now. All applications must be submitted through our online careers portal before end of posting date. If you have any questions about the role, please contact vacancy@lakesdhb.govt.nz. The selection process starts from the date of advertising. Due to the fast-paced nature of our roles, the vacancy close date may be subject to change.