Outpatient Booking Administrator
Outpatient Booking Administrator
- Dunedin Hospital, permanent full time role available
- Salary between $76,705 and $79,925
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
The Outpatient Booking Administrator helps keep the outpatient service running smoothly by providing fast, accurate, and flexible booking and administrative support.
In this role you will be responsible for booking appointments, managing waitlists and keeping patient records up to date in patient administration systems. You will work closely with other administrators and clinical teams to make sure clinics are scheduled and all patient requirements are met.
Tasks include but are not limited to:
- Ensuring referrals for the Medicine, Women's & Children's Outpatient Service[s] are receipted via Southern electronic systems, email, and mail, and processed daily
- Forward requests for required tests and/or scans to the appropriate department for action
- Monitor patient waitlists and any cases exceeding guidelines are escalated to the appropriate people
- Close waitlist entries upon completion of assigning patient to an appointment
- Manage in person enquiries efficiently and promptly
About the Team/Service/ Location
Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.
About you
Our ideal candidate will:
- At least two years administration and customer service experience
- Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
- Strong written and verbal communication skills
- Ability to work well in a team and foster good interpersonal relationships and a willingness to support and assist others
- Demonstrate an understanding of the significance of and obligations under Te Tiriti o Waitangi, including how to apply Te Tiriti principles in a meaningful way in your role.
- Respectful of the privacy of individuals when dealing with personal information
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers' portal by 10 June 2026. If you have any questions about the role, please contact Mikayla Hamilton mikayla.hamilton@tewhatuora.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Job details
| Job Reference: | 233442JB212 | |
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| Job type: | Permanent Full time | |
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| Closes: | 10-Jun-2026 | |
| Attachments: | No File Attached |
