Platform Manager (Telephony) - Digital Operations

• Work anywhere in New Zealand
• Permanent, Full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Platform Manager (Telephony) plays a key leadership role in the strategic and operational management of telephony platforms across the organisation. Responsible for the performance, security, and optimisation of telephony services, this role ensures platforms are reliable, cost-effective, and aligned with organisation standards. This role also sets the technology strategy and roadmap for telephony services, which includes oversight of legacy PBX systems and the transition to modern call management platforms (e.g. Cisco). It involves identifying strategic priorities based on risk, investment constraints, and service resilience, and aligning those with international best practices while meeting clinical and business KPIs. The Platform Manager drives platform-related initiatives, supports integration with other systems, and ensures alignment with the broader digital strategy. Working closely with engineering teams, digital leaders, and key stakeholders, the role ensures service quality, enhances platform capabilities, and delivers continuous improvement to meet evolving business needs. The role also demands strong stakeholder engagement and the ability to build trusted relationships across the sector.

About the Team/Service/ Location

The Platform Manager (Telephony) sits within the Network & Communications team, part of the Digital Operations function under the wider Digital Services group. Reporting to the Group Manager Network & Communications, this team is responsible for delivering fast, reliable, and secure communication channels across corporate and healthcare facilities. Their work enables seamless voice and data exchange, supports collaboration, and underpins national standardisation efforts to ensure consistent and equitable digital access across the organisation. The team plays a vital role in maintaining the digital infrastructure that supports efficient, connected healthcare services.

About you

As an experienced platform or digital leader, you will have a strong understanding of risk management, service optimisation, and secure system performance. You will be confident balancing innovation with stability and have a proven ability to manage critical platforms in complex environments. You will also have the following skills and experience to support your success in the role:

• Seasoned ICT / Technology leader with proven experience in technology leadership roles, including overseeing critical systems performance and implementing effective digital strategies and work plans that deliver on organisational objectives.
• Minimum of 10 years of IT experience in a relevant technical field or other leadership roles.
• Minimum 5 years in technical leadership roles and/or responsibilities.
• You will also demonstrate a high level of political awareness and stakeholder management capability, able to engage effectively across a diverse and high-stakes operating environment.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.”  All applications must be submitted through our online careers portal before 11:59pm on Sunday 20^th July 2025. If you have any questions about the role, please contact Tegan Gutry at tegan.gutry@TeWhatuOra.govt.nz.

Whilst Health New Zealand is undergoing change affected kaimahi will be given preference and priority for this position.