Digital Support Analyst - Fixed Term

• Work from anywhere in New Zealand – flexible remote or office-based role
• Support nationally used digital products delivering critical healthcare services
• Fixed-term, full-time role for 24 Months

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to more than five million New Zealanders.
We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities. Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

As a Digital Support Analyst, you will provide day-to-day operational support for nationally used digital products, ensuring they perform as expected and remain accessible and reliable for users.

You will work closely with product teams, technical support teams, and customers to troubleshoot issues, monitor system performance, and ensure users are supported to effectively use digital solutions.

In this role, you will:
• Provide operational support and troubleshooting for digital products
• Monitor system performance and ensure service reliability
• Log, prioritise, and resolve incidents within agreed timeframes
• Identify recurring issues and support preventative improvements
• Collaborate with product and technical teams to enhance services
• Contribute to knowledge sharing and documentation

You may occasionally be required to travel or work outside standard hours to support incidents or releases.

About the Team / Service / Location

You will be part of a nationally connected Digital Services team supporting critical healthcare systems across Aotearoa.

Our teams work collaboratively across regions and functions to ensure digital services are reliable, efficient, and enable better outcomes for patients, clinicians, and communities.

About You

You are a customer-focused technical professional who enjoys problem-solving and supporting digital services in a fast-paced environment. You are adaptable, collaborative, and able to manage competing priorities effectively.

You bring a proactive mindset and a strong commitment to delivering high-quality support.

You will bring:
• 5+ years' experience in technical support within an IT environment
• Proven ability to troubleshoot and resolve complex technical issues
• Experience supporting Windows, macOS, and cloud-based applications
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement skills
• Ability to work independently and as part of a team
• A relevant tertiary qualification and/or industry certifications

Desirable:
• Experience with SQL and data-related technologies
• Familiarity with scripting (e.g., Python, PowerShell)
• Knowledge of data warehousing concepts and tools

You will also demonstrate:
• An understanding of Te Tiriti o Waitangi and commitment to equitable outcomes
• Strong attention to detail and organisational skills
• A collaborative, customer-focused approach

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is committed to delivering excellent healthcare for all New Zealanders. We value diversity and inclusion and welcome applications from our Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, please click “Apply now.”
All applications must be submitted through our online careers portal by Thursday, 16 April 2026.

If you have any questions about the role, please contact Ash Mohan at ash.mohan@tewhatuora.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.